Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

We will happily provide an exchange or refund for products purchased, subject to the following conditions:

- The products being returned are in sealed, unused and re-sellable condition
- Proof of Purchase accompanies the returned product
- The request for return or exchange is within 30 days from the date of purchase or collection
- The product is not a Trading Card Game (TCG), Trading Card Single, Graded Product or Booster Pack and blind boxes
- The item was not an exclusive clearance product.

- Ichiban Kuji lottery tickets. Once a ticket is bought, your item is not refundable

All returns will be carefully inspected by our staff to ensure the above conditions are met, prior to approving a refund or exchange and it is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.

Any returns deemed non-compliant with the above conditions will consequently not be eligible for a refund or exchange.

To start a return, you can contact us at Hello@mrcollectable.com.au. 

If your return is accepted, we will process your refund or exchange. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions.

To ensure a smooth return process, please provide us with the tracking number for your returned item. It's important to note that Mr. Collectable is not responsible for items lost in transit. In such cases, the resolution will need to be sought directly with the courier service used for the return shipment.

Mr Collectable aims to provide exceptional service to all our valued customers and we work hard to ensure our inventory is free from damage or defect prior to leaving our warehouse.

Unfortunately, there are some cases where an item may be received damaged or defective due to errors encountered in manufacturing by the product’s publishers, or by our courier partners.

Defective items include (but are not limited to):

- Broken parts
- Missing parts
- Manufacturing inconsistencies
- Damage sustained during delivery

Defective items do not include:

- Products specified as a random assortment of potential items, where a specific item was not received
- Products that include cards subject to a random draw, including TCG products.

If you have received an item you believe to be damaged or defective, please contact Customer Care within 30 days of receiving your order, providing:

- Proof of Purchase
- Order Number
- Photographic evidence of the defect or damage, including the state of packaging, where applicable.

We assess all claims on a case-by-case basis and will respond to you within 48hrs.

If we determine the product you have received is indeed faulty, you will be entitled to one of the following remedies:

- A replacement of the faulty part 
- A replacement of the entire faulty product 
- A full refund of the purchase price for the affected product 

 Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, if 30 days have passed, unfortunately, we cannot offer a refund or exchange the item.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

In the process of fulfilling our customers’ orders with efficiency at the forefront of our minds, we acknowledge that there exists the potential for human error within our packing and warehouse fulfillment.

In rare cases, you may find you have received an incorrect or additional item in your delivery.

If this occurs, please contact Customer Care as soon as possible, providing:

- Your Order Number
- Details of the issue encountered
- Photographic evidence of the products received.

We will assess and work with you to resolve any such issues in a timely and efficient manner.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund, too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Hello@mrcollectable.com.au.

Any approved refunds will be processed via your original payment method and you will be notified by email as soon as this occurs.

Payments made via credit/debit card may take up to 5 business days to reflect in your account. This is dependent on the policies of your financial institution and is out of Mr Collectable's control.

RETURNING ITEMS

To return your product, please mail your item to: 

SUITE 4093
552 MURRAY ROAD
PRESTON, VIC, 3072