We have a 30-day return policy, which means you have 14 days after receiving your item to request a return.
We will happily provide an exchange or refund for products purchased, subject to the following conditions:
- The products being returned are in sealed, unused and re-sellable condition
- Proof of Purchase accompanies the returned product
- The request for return or exchange is within 30 days from the date of purchase or collection
- The product is not a Trading Card Game (TCG), Trading Card Single, Graded Product or Booster Pack
- The item was not an exclusive clearance product.
- Ichiban Kuji lottery tickets. Once a ticket is bought, your item is not refundable
All returns will be carefully inspected by our staff to ensure the above conditions are met, prior to approving a refund or exchange and it is an expectation that our customers advise us of any issues relating to their order prior to returning the product to us for consideration.
Any returns deemed non-compliant with the above conditions will consequently not be eligible for a refund or exchange.
To start a return, you can contact us at Hello@mrcollectable.com.au.
If your return is accepted, we will process your refund or exchange. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
To ensure a smooth return process, please provide us with the tracking number for your returned item. It's important to note that Mr. Collectable is not responsible for items lost in transit. In such cases, the resolution will need to be sought directly with the courier service used for the return shipment.
